Welcome to Dreamatra. By accessing or using our website, services, or travel packages, you agree to comply with the following Terms of Use. Please read these terms carefully before making an enquiry or booking.
1. About Dreamatra
Dreamatra provides travel planning and tourism services, including curated tour packages and customized travel experiences for domestic and international destinations.
Our services may include accommodation, transportation, sightseeing, activities, travel assistance, and other services depending on the package selected.
2. Package Information & Pricing
All package information, itineraries, inclusions, exclusions, durations, and prices displayed on our website are provided for general guidance.
Prices shown on our website are indicative starting prices per person and may vary depending on:
- Travel dates
- Number of travellers
- Hotel category
- Transportation requirements
- Availability
- Seasonality
- Applicable taxes
- Selected activities or services
The final package price will be confirmed at the time of enquiry and booking.
3. Itineraries
Published itineraries represent general travel plans and may be modified based on availability, weather, local conditions, transportation schedules, operational requirements, or traveller preferences.
Hotels, exact transportation, entry tickets, and optional activities may be finalized according to current supplier availability and rates.
Dreamatra reserves the right to make reasonable itinerary changes when required to ensure the smooth operation of a trip.
4. Booking Confirmation
A booking will be considered confirmed only after:
- The required booking details have been provided.
- The applicable payment or advance has been received.
- Dreamatra has confirmed the booking and relevant services.
Availability is not guaranteed until the booking has been confirmed.
5. Inclusions & Exclusions
Package inclusions depend on the selected itinerary and package.
Standard inclusions may include accommodation, breakfast, transfers, sightseeing, and applicable transportation as specified in the package.
Unless specifically mentioned, packages generally do not include flights, trains, entry fees, permits, optional activities, personal expenses, tips, meals not mentioned, or other services outside the stated inclusions.
6. Flights, Visa & Travel Documents
For international packages, airfare and visa costs will be clearly communicated as included or excluded before a final package price is confirmed.
Visa assistance may be provided where applicable; however, visa approval is subject to the relevant embassy, immigration authority, or government department. Dreamatra does not guarantee visa approval.
Travellers are responsible for providing valid passports, visas, permits, and other required travel documents.
7. Payments
Customers are responsible for making payments according to the payment schedule communicated by Dreamatra at the time of booking.
Any applicable bank charges, payment gateway charges, taxes, or additional costs will be communicated where applicable.
A booking may be subject to cancellation if the required payment is not received within the agreed timeframe.
8. Cancellation & Refunds
Cancellation and refund conditions may vary depending on the destination, hotel, airline, transportation provider, activity provider, and other suppliers involved in the booking.
Any applicable cancellation charges will be communicated at the time of booking.
Refunds, where applicable, will be processed after confirmation from the relevant service providers and may be subject to their cancellation policies.
9. Changes to Bookings
Requests to change travel dates, accommodation, transportation, travellers, activities, or other booking details are subject to availability.
Additional charges may apply for changes requested after confirmation.
10. Traveller Responsibilities
Travellers are responsible for:
- Providing accurate personal and travel information.
- Carrying valid travel documents.
- Following applicable local laws and regulations.
- Arriving at designated pickup points on time.
- Following instructions provided by local service providers.
- Taking reasonable care of personal belongings.
Dreamatra is not responsible for problems arising from incorrect information or failure to carry required travel documents.
11. Third-Party Services
Travel packages may include services provided by third parties such as hotels, airlines, transport operators, guides, activity providers, and other local suppliers.
The availability and operation of such services may be subject to the respective provider’s terms, schedules, policies, and operational conditions.
12. Travel Disruptions
Travel plans may be affected by circumstances such as weather conditions, natural events, transportation disruptions, government restrictions, strikes, technical issues, or other circumstances beyond reasonable control.
Where such situations occur, Dreamatra will make reasonable efforts to assist travellers and suggest available alternatives.
Additional costs arising from such circumstances may be payable by the traveller where applicable.
13. Website Content
We make reasonable efforts to keep the information on our website accurate and updated. However, package availability, prices, hotel details, schedules, and other travel information may change.
Website content should therefore be considered general information until confirmed in writing as part of a booking.
14. Intellectual Property
All website content, including text, graphics, logos, images, design elements, and other materials belonging to Dreamatra may not be copied, reproduced, modified, distributed, or used commercially without prior written permission.
15. Privacy
Information provided by customers through our website, enquiry forms, WhatsApp, email, or other communication channels may be used for handling enquiries, preparing quotations, processing bookings, providing travel assistance, and communicating important information relating to the trip.
Please refer to our Privacy Policy for further information.
16. Limitation of Liability
Dreamatra will make reasonable efforts to provide the services described in the confirmed booking. However, Dreamatra cannot be held responsible for circumstances outside its reasonable control or for services operated independently by third-party providers.
Nothing in these Terms of Use is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
17. Changes to These Terms
Dreamatra may update these Terms of Use from time to time to reflect changes in our services, booking processes, or applicable requirements.
The updated version will be published on this website with the revised date.
18. Contact Us
For questions regarding these Terms of Use or your travel booking, please contact:
Dreamatra
No. 1 & 1A, UR Nagar Extension
Anna Nagar West Extension
Chennai – 600050, India
Phone: +91 98847 46051
Email: Dreamatra.travel53@gmail.com